Returns - Backdrop Depot

How do I return an item?

Backdrop Depot Refund/Return Policy:

Original sales receipt must accompany returns.

Backdrop Depot will accept returns for exchange or refund for all ready-to-hang products and accessories 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

-without showing signs of wear or damage in any way

-within 7 calendar days of the delivery date (after 7 days no returns are allowed)

-must not be a special order or a custom order

-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.

Backdrop Depot does NOT offer exchanges, returns, or refunds on custom orders, except where Backdrop Depot is at fault and product is defective.

If an item is received damaged or is incorrectly shipped by Backdrop Depot please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit, exchange, or refund.

Exchanges and refunds are contingent upon inspection of item(s) once received by Backdrop Depot.

There is a 10% restocking fee for returned or exchanged, except where Backdrop Depot is at fault. Again you MUST contact Backdrop Depot within 7 days if you intend to return ANY item back to Backdrop Depot. Items returned AFTER 7 days and WITHOUT contacting us will NOT be exchanged or refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Our customer’s happiness is extremely important to us. We highly recommend requesting fabric samples if you are in any way unsure of texture, color, etc. If you have ANY questions, concerns, or comments regarding Backdrop Depot’s products or policies please feel free to contact us.